Find contacts

Collect WhatsApp contacts and groups from the numbers connected to cshub automatically and on a schedule, and save them straight into your Contacts database — ready for a broadcast, a group broadcast, or follow-up by your CS team. No more copying numbers off the phone one by one.

The feature has three parts:

Part	What it does
Contact Scraping	Pull the WhatsApp contact list from a connected number into your contact database
Group Scraping	Pull the list of WhatsApp groups that number belongs to
WA Group List	Manage the collected groups and turn group members into contacts

Before you start

The number you use must be connected via WhatsApp (scan QR) and be Active.

The Find Contacts page

Open Find Contacts in the Marketing section of the sidebar.

The WhatsApp Data Scraping page with three cards: Contact Scraping (collect WhatsApp contacts from connected devices — pick device, schedule, and category), Group Scraping (collect the WhatsApp groups list, the source for group broadcasts), and WA Group List.

Once inside any of them, the Contact Scraping, Group Scraping, and WA Group List tabs at the top let you switch between them.

Contact Scraping

Click the Contact Scraping card. The Contact Scraping Jobs page lists every job you have created.

The empty Contact Scraping Jobs page: tabs Contact Scraping, Group Scraping, and WA Group List across the top, the message "No scraping jobs yet", and the button to add the first job.

Each job row shows Name, Status, Schedule, Result (contacts collected), and Actions. You can search by job name and filter by status.

Status	Meaning
Waiting	The job is waiting for its schedule, or is being processed
Done	The job has run

Creating a contact scraping job

1. Click Add job.
2. Fill in the form:

The "Add Contact Scraping Job" form: Job name with the example "Scrape contacts in Lead category", Sender device "Pick WhatsApp device", Execution schedule with the note on the time zone in use, Contact category "Pick category" with a note that found contacts get this category automatically, and the Cancel and Create job buttons.

Field	Description
Job name	A name to recognise the job (max. 255 characters)
Sender device	One or more WhatsApp numbers whose contacts you want to collect
Execution schedule	When the job runs. The time zone is shown under the field. If the time is already past, the job runs on the next cycle
Contact category	Required. Found contacts are automatically given this category, so they are easy to filter later

3. Click Create job.

The Add Contact Scraping Job form fields: Job name, Sender device, Execution schedule with its time zone, and Contact category, with the Cancel and Create job buttons.

Viewing the results

Open a job from the list to see the Scraping result. While the job is waiting, the page explains that contacts will appear once it runs on schedule. When it is done, the found contacts are listed with Phone, Name, Category, Owner, and Created.

• Export XLSX — download the job's contact list.
• Refresh — reload the latest results.
• Edit / Delete — change or remove the job.
• Mark as done / Move back to waiting — change the job status manually. Moving it back to Waiting makes it run again.

Every collected contact goes straight into Contacts.

Group Scraping

Click the Group Scraping tab. Jobs here collect the list of groups your number belongs to. Results go into the WA Group List.

The empty Group Scraping Jobs page: tabs Contact Scraping, Group Scraping, and WA Group List across the top, the message "No group scraping jobs yet", and the button to add the first job.

To create a job, click the add button and fill in:

The Group Scraping job form: Job name with the example "Scrape Lead community groups", Sender device, Execution schedule, and the Cancel and Create job buttons.

Field	Description
Job name	A name to recognise the job
Sender device	The WhatsApp number whose groups you want to collect
Execution schedule	When the job runs

Click Create job. Once it is done, open it to see the groups found — each has a View members button. Results can also be exported with Export XLSX.

WA Group List

The WA Group List tab combines the groups from all Group Scraping jobs. The groups here are the ones you can pick as targets for a Group broadcast.

The empty Scraped WhatsApp Groups page: a group-name search box, the Refresh button, the message "No WhatsApp groups yet — create a Group Scraping job first", and the "Open Group Scraping" button.

Each group shows its name, device, and a Member Scraping toggle:

Toggle	Meaning
Active	cshub starts collecting this group's members and saves them as contacts
Inactive	Members are not collected

Open a group to see its Group Members section. If the toggle is on but the list is still empty, collection is in progress — click Refresh again in a little while.

Delete removes a group from the list permanently. Members already added to the contact database stay there.

Quota

The number of contacts you can add with this feature follows your plan's quota per period (daily, monthly, or yearly, depending on the plan). Once the current period's quota is used up, new jobs are rejected until the period resets. See Billing & packages.

Tips

• Give each job a clear category (for example Community group leads) so results are easy to filter when broadcasting.
• Only collect contacts and groups that are relevant to your business, and message them reasonably. Mass messages to people who don't know you are the main reason numbers get banned — see the tips in WhatsApp broadcast.