cshubUser guide
Every customer chat from WhatsApp, Instagram, Messenger, Telegram and your website lands in one place — answered by your team or by AI, with orders and follow-ups tracked alongside.
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Guides by feature
Grouped the same way as the Features menu on cshub.id. Pick a card to open its guide.
Communication
Answer chats, log bookings, and handle complaints from one inbox
- Omnichannel InboxReply to WhatsApp, Instagram, Messenger, Telegram, and live chat from one inboxRead the guide
- Leads Pipeline (Kanban)Every lead on a visual board, dragged from "New" to "Closed"Read the guide
- Response Escalation (SLA)Every chat needs a human reply within a set time. If it's late, the agent gets a WhatsApp pingRead the guide
- AI Appointment BookingAI that books appointments from WhatsApp chats and reads messages the way customers actually write themRead the guide
Marketing
Online store, promo pages, and bulk messages
Products & Orders
Products, stock, rental units, and customer orders
Automation & Channels
AI and bots that help answer chats, plus channel connections
- Lead IntelligenceAI that scores, routes, and looks after every lead from the first chat to the closeRead the guide
- Keyword ChatbotA bot that replies based on keywords. No AI needed, and it works right awayRead the guide
- AI AgentAI that knows your products and services, answers naturally, and can create ordersRead the guide
- AI CommerceAI that handles sales chats until the customer pays, right inside WhatsAppRead the guide
Reports
Revenue, chat, and team performance numbers
Guides by business type
Pick the one closest to your business to see which features to set up first.
Sales & orders
For businesses that sell products over chat and an online store, from stock questions to the invoice.
- Fashion & Hijab StoresThe same size question, hundreds of times a day.Read the guide
- Herbal, Skincare & High-TicketYour customers need convincing before they pay.Read the guide
- Food & BeverageThe lunch rush is short. Don't let an order slip past.Read the guide
- Resellers & DropshippersStop sending the same catalog photos dozens of times a day.Read the guide
- Moving Off the MarketplaceA fee on every sale, and the buyers still belong to the marketplace.Read the guide
Bookings & scheduling
For businesses that sell time or units, from daily rentals to hourly slots per doctor or court.
- Car & Motorbike RentalNo more promising one car to two renters.Read the guide
- Equipment & Space RentalKnow what's free on those dates without opening the notebook.Read the guide
- Courts & VenuesCourt 2 at 7 p.m. can only be sold once.Read the guide
- Clinics, Dentists & HealthDoctors booked solid at the wrong hours, empty at the others.Read the guide
- Salons, Aesthetics & BeautyAn empty chair still costs you. Fill the schedule from chat.Read the guide
- Travel, Umrah & ToursPilgrims ask five times, pay in installments, and need reminding about documents.Read the guide
Service & support
For teams handling complaints and claims across channels, or clients who need follow-up over weeks.
- Repair & Maintenance ServicesTechnicians out in the field, complaints and warranty claims coming in by chat.Read the guide
- Services, Coaches & ConsultantsLeads are expensive and decisions take weeks. Don't let one go cold.Read the guide
- Product Customer ServiceWarranty claims buried under hundreds of how-to questions.Read the guide